I feel betrayed - Guest Experience Evolve Employee Review

1.0
Sep 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home Benefits were company-paid Company supplied technology

Cons

Where to begin. I worked as a temp with Evolve for 3 years, and it was amazing. Great company, great culture. Then I got hired. Red flags are just flags when you're wearing rose-colored glasses. Those glasses came off in training. People who have been there for years were teaching me how to do things (that I've been doing for years) incorrectly. And these weren't little things. Things that, if done incorrectly, would cost the company big money. Senior management didn't care. I watched a manager sexually harass a temp, and he got promoted. That same manager continues to this day to teach things incorrectly, or flat-out ignore his subordinates. When hired in December, I was told that there was a 6 month waiting period to be able to apply to a higher position. 4 people, whom I had trained behind the scenes, not only were allowed to apply but were promoted from tier 1 jobs to tier 3 jobs in March. I don't blame them, I blame the management. The rest of us who followed the rules were punished in May. Bare in mind that Evolve is still hiring at this time, and there's been 2-3 hiring classes since December. Mid-April, in a company-wide meeting, we were told than profits were down, but there were no layoffs ahead. 3 weeks later, they fired 14% of the company. 164 people. As of this writing, today they just fired an additional 20%, after saying no layoffs on the horizon. In the "sorry to let you go" meeting, the CEO had that audacity to tell people how to feel about losing their livelihood and being outsourced overseas, and to not leave bad reviews. Sorry, boss, they're all true. The supplied tech is garbage, and you'll end up using your own if you want to get anything done. The training, like I mentioned, is led by people who don't know the job. The training materials are years out of date, and you're expected to figure it out. There's no support, despite their claims to the contrary. Fact is, nobody knows what they're doing, but their still getting paid. Why would they risk that? There's going to be some copy-paste reply to this about forwarding it to the "people business team" but it's all lip service. Evolve used to be a fantastic place to be, and they cared about their people. I guess the C-Suite needed new boats.

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Evolve Response
2y
Thank you for your review. We’re disappointed to learn of some of your experiences and would like to take the opportunity to address them. First, we’d like to acknowledge the impact that the layoffs have had on all Evolvers, both past and present. These events take an emotional and psychological toll on everyone involved, and while we do our best to show teammates the care and respect they deserve, we know there’s never a perfect way to go about it. We would like to clarify that our CEO and entire leadership team have been fully transparent in the months leading up to the May layoff, and were very clear that they would be necessary if the market continued to dip. We can also confirm our CEO has never referenced company reviews when speaking with our team, and we welcome any and all feedback that our teammates share here. As Evolve is constantly changing, our processes do as well. We have strategies in place to update training materials and up-train teammates, but sometimes, despite our best efforts, we may miss something. We depend on our teammates to let us know when they notice inconsistencies so that we can make the necessary changes and apologize if this happened during your tenure. Additionally, we have zero tolerance for any form of harassment within our workplace and trust our leadership to take all steps necessary to address any concerns brought to their attention. The health and safety of all of our teammates is and will continue to be a top priority of ours. We sincerely appreciate all of your feedback as well as the time you have dedicated to our team and wish you the very best in the future.

Explore other reviews about Evolve

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

the actual job is really easy, and not too many calls

Cons

every job has its pros and cons but nothing too negative

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Evolve Response
4w
Thanks for sharing your experience, and we're glad you enjoyed your role as a VRA. This team plays a crucial role in delivering for our owners and guests. We hold high expectations for all teams and wouldn't characterize VRA work as easy, but we do hope it's always manageable and allows Evolvers to thrive within and outside of Evolve.
1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonderful teammates that quickly become the only reason you stick with Evolve, outside of a steady paycheck.

Cons

Too many to list truly. This company is grasping at straws to survive in the short-term vacation rental industry; despite being manhandled at every turn by "partner" companies such as Airbnb. The company is literally always changing the goal post and then blaming the frontline team for not meeting their insane expectations. You will deal with multiple shift bids during the year, mainly to follow their random firing/layoffs that they wish to keep quiet. Constant system changes, staff changes and new responsibilities that are often rushed and not yet ready to be implemented, and an incredible lack of care from leadership. Nonexistent training for all of the new responsibilities you will take on after the layoff of an important team. By the time I left in April 2026, I had taken on partner services, guest support, owner support, listing optimization, booking management, damage claims for substantial incident reports and more. All of which you are expected to complete with back to back inbound calls to uphold the "customer-obsession" role. When they have decided to put you and at least 5 other teammates on the same chopping block, they will claim you were "avoiding work" or "on a call too long" to avoid any accountability for the drastic amount of issues at this company. I have had 7 MANAGERS within a 3.5 year span. If you absolutely have to work here, the only way to get through it is to completely disassociate and be sure to use your 10 EAP sessions...

6
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Evolve Response
4w
We're glad the relationships you built with Evolvers were meaningful. Evolve is a high-performance, high-accountability environment, and we own that. When expectations aren't being met, we address it directly. If there are specific concerns about how your departure was handled, we want to hear them—please reach out to people@evolve.com.
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