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      Evolve

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      Evolve reviews

      Layoffs & Extra Work - Customer Experience Advisor Evolve Employee Review

      1.0
      Nov 15, 2023
      Customer experience advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company was doing great things until the end of 2022, I can't say there are ANY pros in working for Evolve any longer.

      Cons

      Lack of security in your position or room for growth within the company - There have been 2 major layoffs (both reducing company size by about 20%) in the last 6 months. They are no longer hiring for new positions and therefore there is nowhere to move to, even within the company Likely to be let go and replaced by someone cheaper - The most recent Reduction in Force (RIF) resulted in the removal of a couple of entire teams from our workforce. Evolve opted to replace one of those teams with "Workforce Augmentation." To my understanding this team is not US based. This basically means the workforce is cheaper, but according to Brian Egan (Co-Founder & CEO of Evolve) this is "not about choosing money over people." Increases in workload with a refusal to adjust compensation to account for such - One of the other teams removed has had a DIRECT impact on my position and the responsibilities of my role. An increase of workload and difficulty keeping up is now on the table for me

      avatar
      Evolve Response
      2y
      Thank you for taking the time to leave a review. We’re sorry to hear this has been your experience and would like to provide some clarity in an effort to relieve some of your concerns and frustrations. While we understand that the recent RIF has had a significant impact on all Evolvers, providing opportunities for growth for all of our teammates remains a top priority of ours as we are currently hiring for new roles based on business and customer needs. We encourage you to stay updated on our internal job board to apply for any roles that you may be interested in. Additionally, while we may ask teammates to take on a larger variety of tasks, we strive to ensure workloads do not increase and will continue to increase support to meet demand as needed. Please do not hesitate to speak with your manager regarding any overwhelm you are experiencing so that we can work together to make any necessary changes. We sincerely appreciate all of our teammates' flexibility and adaptability during this time of growth and change and are here to support you to ensure a successful and healthy work environment for you moving forward.

      Explore other reviews about Evolve

      5.0
      Jun 13, 2026
      Vacation rental advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      the actual job is really easy, and not too many calls

      Cons

      every job has its pros and cons but nothing too negative

      avatar
      Evolve Response
      3w
      Thanks for sharing your experience, and we're glad you enjoyed your role as a VRA. This team plays a crucial role in delivering for our owners and guests. We hold high expectations for all teams and wouldn't characterize VRA work as easy, but we do hope it's always manageable and allows Evolvers to thrive within and outside of Evolve.
      1.0
      Jun 8, 2026
      Advisor, owner and guest support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful teammates that quickly become the only reason you stick with Evolve, outside of a steady paycheck.

      Cons

      Too many to list truly. This company is grasping at straws to survive in the short-term vacation rental industry; despite being manhandled at every turn by "partner" companies such as Airbnb. The company is literally always changing the goal post and then blaming the frontline team for not meeting their insane expectations. You will deal with multiple shift bids during the year, mainly to follow their random firing/layoffs that they wish to keep quiet. Constant system changes, staff changes and new responsibilities that are often rushed and not yet ready to be implemented, and an incredible lack of care from leadership. Nonexistent training for all of the new responsibilities you will take on after the layoff of an important team. By the time I left in April 2026, I had taken on partner services, guest support, owner support, listing optimization, booking management, damage claims for substantial incident reports and more. All of which you are expected to complete with back to back inbound calls to uphold the "customer-obsession" role. When they have decided to put you and at least 5 other teammates on the same chopping block, they will claim you were "avoiding work" or "on a call too long" to avoid any accountability for the drastic amount of issues at this company. I have had 7 MANAGERS within a 3.5 year span. If you absolutely have to work here, the only way to get through it is to completely disassociate and be sure to use your 10 EAP sessions...

      6
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      Evolve Response
      3w
      We're glad the relationships you built with Evolvers were meaningful. Evolve is a high-performance, high-accountability environment, and we own that. When expectations aren't being met, we address it directly. If there are specific concerns about how your departure was handled, we want to hear them—please reach out to people@evolve.com.
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