Embarrassed to have this company on my resume... - Customer Support Advisor Evolve Employee Review

After more than six years at Evolve, they offered me, and many of my coworkers, a demotion to a new team with significantly more responsibilities as the "hospitality" company continues to outsource its customer facing roles. These new offers were based on metrics that they changed retroactively to give themselves an excuse for the demotions. Metrics that met or exceeded expectations for the year all of a sudden no longer did. The culture has become extremely toxic as all managers care about anymore are numbers, many of which don't make sense for the roles they're being used to judge, but the leadership team couldn't be bothered to come up with different metrics for different teams, so everyone is judged the same regardless of whether the metrics are appropriate. Years ago there was a culture of collaboration and teamwork, now you are heavily penalized if you're taking the time to help a teammate. It doesn't help that they've disbanded all of the specialist teams, so the employees in customer facing roles have no support. They disbanded the tax team two months before tax season and are just expecting people to figure it out. That's going to be hilarious to hear about later on. They obviously offered no severance, and I'm sure the leadership team was particularly proud of themselves when they realized that by cutting pay and demoting us, they would be completely off the hook for unemployment for anyone who wasn't interested in humiliating themselves by taking their new offer. They boast about their benefits package, and some of it is okay which helps to offset the poor pay. Disgustingly, they still pretend that the restricted stock units that employees earn is worth something. It's not. They've created a system in which they don't have to pay out employees for the stock they've earned, and I've been informed that in less than 18 months after leaving the company, my fully vested stocks will expire. That's how this company operates. Sleezy promises they have no intention of keeping. It's been years of poor decisions and incompetence by the inexperienced leadership team, followed by blaming the employees for not making things work. I'm sure the CEO will give his monthly speech about how he knows that the Leadership team has lost the trust of their employees and how hard they're going to work to do better. We've gotten that speech half a dozen times, I've never seen any attempts at doing better. They may have set a record for how quickly they've run what used to be the company culture into the ground. There is no job security to be found. This is not the right place for anyone with a sense of self-worth.