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Evolve

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Evolve reviews

Leadership Fails While Employees Pay the Price - Frontline Staff Evolve Employee Review

1.0
Nov 23, 2024
Frontline staff
Recommend
CEO approval
Business Outlook

Pros

remote work good people pay

Cons

This company is circling the drain, and it’s not because of the employees. It’s because of the CEO, Brian Egan. The hypocrisy is astounding. We’re told to be a “high-performance company” and warned that if we can’t hack it, we should leave. Meanwhile, Egan’s own track record is one of repeated failure: poor processes, constant mismanagement, and complete lack of strategic vision are the hallmarks of his leadership. The company has burned through tens of millions of investor dollars, never turned a profit, and yet somehow it’s the employees who are held accountable for meeting increasingly unrealistic metrics. Morale is in the toilet. Only 28% of employees would recommend working here, and Egan’s approval rating is a dismal 38%. He recently sent out a video to owners that was riddled with inaccuracies, embarrassing all of us who actually deal with customers every day. Leadership here doesn’t lead. They deflect, they demand, and they mismanage at every turn. Egan has a habit of mansplaining everything, speaking to employees like children while ignoring their real concerns. This company could be great. It could make money. It could be a place people are proud to work. But as long as leadership continues to view employees as disposable and treat them with contempt, there’s no hope. Save yourself the frustration. Don’t work here.

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Evolve Response
1y
Thank you for sharing your feedback. We’re glad you’ve found value in the remote work flexibility, the supportive team around you, and our compensation structure, although are sorry to learn about your experience otherwise. At Evolve, we are committed to fostering a workplace culture rooted in our core values, where employees feel supported, empowered, and accountable. We’ve worked hard to achieve profitability and remain focused on sustaining long-term growth while making thoughtful decisions to drive value for our customers and our team. We recognize that change can be difficult, and we are committed to continuing to improve how we support our teams during transitions. We wish you the best in your future endeavors.

Explore other reviews about Evolve

5.0
Jun 13, 2026
Vacation rental advisor
Recommend
CEO approval
Business Outlook

Pros

the actual job is really easy, and not too many calls

Cons

every job has its pros and cons but nothing too negative

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Evolve Response
4w
Thanks for sharing your experience, and we're glad you enjoyed your role as a VRA. This team plays a crucial role in delivering for our owners and guests. We hold high expectations for all teams and wouldn't characterize VRA work as easy, but we do hope it's always manageable and allows Evolvers to thrive within and outside of Evolve.
1.0
Jun 8, 2026
Advisor, owner and guest support
Recommend
CEO approval
Business Outlook

Pros

Wonderful teammates that quickly become the only reason you stick with Evolve, outside of a steady paycheck.

Cons

Too many to list truly. This company is grasping at straws to survive in the short-term vacation rental industry; despite being manhandled at every turn by "partner" companies such as Airbnb. The company is literally always changing the goal post and then blaming the frontline team for not meeting their insane expectations. You will deal with multiple shift bids during the year, mainly to follow their random firing/layoffs that they wish to keep quiet. Constant system changes, staff changes and new responsibilities that are often rushed and not yet ready to be implemented, and an incredible lack of care from leadership. Nonexistent training for all of the new responsibilities you will take on after the layoff of an important team. By the time I left in April 2026, I had taken on partner services, guest support, owner support, listing optimization, booking management, damage claims for substantial incident reports and more. All of which you are expected to complete with back to back inbound calls to uphold the "customer-obsession" role. When they have decided to put you and at least 5 other teammates on the same chopping block, they will claim you were "avoiding work" or "on a call too long" to avoid any accountability for the drastic amount of issues at this company. I have had 7 MANAGERS within a 3.5 year span. If you absolutely have to work here, the only way to get through it is to completely disassociate and be sure to use your 10 EAP sessions...

6
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Evolve Response
4w
We're glad the relationships you built with Evolvers were meaningful. Evolve is a high-performance, high-accountability environment, and we own that. When expectations aren't being met, we address it directly. If there are specific concerns about how your departure was handled, we want to hear them—please reach out to people@evolve.com.
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