Pros
Exciting vision to disrupt an antiquated market Lots of positive hype around the company
Cons
Low morale across many of the company’s business functions from Customer Success to Professional Services to Sales. The product is very complex and not stable (extremely buggy). Every team is feeling the pain because of this. In fact, Engineering is slowing product innovation to focus on the quality issues. We are forced to constantly work in firefighting mode. Internal training is cancelled frequently, as support must jump on P1 customer cases due to product failures instead. Boys club culture at the top level. They brought an inappropriate comedian to a company event that made racist and sexist jokes. It was disappointing to see leadership standing at the front of the room laughing along. Not the “rocket ship” I was promised.. I hope they are able to turn things around.