Great company to start out at - Technical Support Analyst Exago Employee Review

5.0
Jun 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Great company to start out at. Everyone at the company is extremely smart, personable, and great to work with. The product works extremely well and has hundreds of awesome features. This company is great to start out at because in order to be successful, you need to learn so many different concepts - from less technical concepts like interaction with users, project management, and communication skills, to more technical skills like interaction with the product's source code, fixing bugs/adding features to the product, learning different database types, and using the product itself for reporting purposes. Working here will give you an extremely versatile skillset. Overall, I enjoyed working at Exago a lot, and feel that the skills I learned as a Support Analyst served as a baseline to help me move on to my next great opportunity.

Cons

-The pay is decent when you first start, but the skills you learn in this role are worth more on the open job market after about a year than what Exago is generally willing to pay -The benefits are good, but not great -The product is very complicated and it takes a long time to fully understand all of the features (this could be considered a pro if you enjoy the challenge) -I felt like there wasn't a lot of transparency between the Shelton and Kingston offices, and that some of the higher-level goals of the company were not effectively communicated to the Kingston office. I do feel that there were some steps being taken to help this just as I was leaving, however

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Exago Response
4y
Thank you for not only being part of Exago in the past but also for your review and feedback. We have been fortunate to have many talented employees start their career at Exago and truly look to find ways to not only reward them with internal promotions, when appropriate, but with challenging roles that help build skills and marketability. We continue to look to address how to reward this leveling up in skills in terms of compensation and other factors. Mark

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