Behind the Times - Telephone Customer Service Representative Exchange Bank Employee Review

2.0
Sep 3, 2015
Recommend
CEO approval
Business Outlook

Pros

The quality of the people I worked with was phenomenal, and made a very stressful job tolerable. There was an effort made to have a good culture, and I appreciated the yearly bonus (if our profits were on target,) as well as the Holiday Breakfast every December. The benefits package was decent, if a little pricey.

Cons

After nearly a decade- the last four years of which I was told to "hold on, we don't want to lose you, we're looking for the right opportunity to advance you into" I decided to leave. There are very few pathways to move forward in the company. The pay was lower than industry standards, especially for those employees who had been there for a long period. New employees were actually being hired at higher rates than old employees were currently making, which made for a lot of tension. This also sent the message that knowledge and experience at the company were not valued. Also, unlike other banks that pay out for most new referred business an employee solicits, Exchange Bank offered additional pay on only a few select products. The rest of the required referrals were considered part of your job, and you could get written up and even terminated if you consistently did not meet your quota.

Explore other reviews about Exchange Bank

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Only positives at exchange bank

Cons

As of I know, no cons as of now

2.0
Aug 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Under previous CEO, Exchange Bank was a heart-felt, caring community bank. It cared about its employees and offered regular cost of living increases.

Cons

Under current CEO, all of the execs are out of touch, regional management does not support the branch staff, the pay is so far below competitive, staff cross-training always takes a back seat to branch staffing needs which means you have to fight hard for growth, and the back office treats branch workers terribly

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