No one cares about the branches - Anonymous employee Exchange Bank Employee Review

Upper management is out of touch, constantly throwing big changes at the branches with zero regard for branch health. Back office department heads continue to alienate tenured branch employees by calling them “combative” for asking questions or pushing back on things that don’t make sense. Back office does not like feeling questioned and never admits when they are wrong. They do not support the branches at all while the branches are the ones getting screamed at by customers when online banking takes nearly three weeks to activate. Outrageous and outdated policies that make zero sense and only make more work for the branches. Company also has not adjusted its pay scale in over 2 years.