Poor management culture - Fraud Investigator Expedia Group Employee Review

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid work life balance, decent benefits

Cons

The biggest issue in EFR is the management, which is generally unprofessional and unkind. Supervisors and senior management are incredibly gossipy and judgmental. Criticism is rarely constructive because most of them have never done the job themselves or are so far removed from it that they've forgotten how to actually do the work. Morale is at an all time low because of the huge push towards AI and the clear move to offshore, culminating in layoffs.

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Expedia Group Response
1w
Thank you for sharing your feedback. Providing a supportive, professional, and respectful environment is a fundamental priority at Expedia Group, and it is deeply disappointing to hear that your experience has not reflected those standards. We expect our leaders to lead with empathy and to provide constructive, actionable guidance, so we take your concerns regarding unprofessional behavior and a lack of understanding of the day-to-day work very seriously. We encourage you to discuss your concerns with your HR Business Partner, as we value open communication and continuous improvement.

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5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good leadership and culture, good WLB

Cons

Large organization means structured, slow moving processes

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, supportive manager, and genuinely pleasant colleagues.

Cons

Frequent reorgs and shifting strategic direction made it difficult to build momentum or plan long‑term. Over time, contractor roles became increasingly narrow and production‑focused, which limited opportunities for meaningful skill development. Responsibilities that originally included project management were reduced to primarily email production work. There’s also a broader corporate pattern where work is expected to be completed exactly as written, with little room for judgment or improvement. Even small, quick optimizations can lead to pushback rather than appreciation, creating an environment where going “above and beyond” requires multiple layers of approval — which defeats the purpose of being proactive in the first place. Finally, there’s an in‑office expectation (less strict than for full‑time employees, but still present) for work that can be done entirely remotely. This tends to benefit highly social personalities, but for those who prefer focused, independent work, it feels unnecessary. Social dynamics also play a noticeable role; if you’re not immediately well‑liked or you make a single early mistake, it can create a self‑fulfilling perception that’s difficult to overcome.

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