Pros
- Positive & wholesome workplace environment, thorough training sessions, very helpful seniors and colleagues - Good career growth & advancement, good exposure to a fast paced, diversed & agile working environment - If you have good communication skills & experience in customer service, or you enjoy customer service roles, this could be the job for you to enhance your skill set (I gained valuable knowledge and experiences working here) - Engaging festive activities & special events on a monthly basis (free breakfast/lunch/tea/happy hour etc), fully stocked pantry with drinks, snacks & coffee machine. You'll never go hungry working here! - Insurance coverage (AIA) for medical, maternity, dental (RM675 annually), optical (RM600 annually) - Annual leave (18 days - 25 days based on years of service.) - Maternitiy leave (18 weeks), Paternity leave (12 weeks) - Wellness, Fitness & Travel Reimbursement benefits (this is one of the best perks!) - Employee Assistance Program offered for employees & family
Cons
- job can be very demanding and challenging, new hires are sometimes given a lot of workload and cross skilling trainings and it can be hard to adapt learning a number of new tasks all at the same time when you're still learning your main job roles (but it depends on the role and department, some roles are okay & not as demanding) - the LPA position is not suitable for those who can't handle customer service roles, handling back to back in-bound calls and high volume of cases can be very overwhelming as we cater to hotel partners all over APAC and Oceania regions