3.0
Jun 8, 2026
Former employee
Seattle, WA
Recommend
CEO approval
Business Outlook
Pros
good work life balance, job was relatively easy
Cons
surprise layoffs are not fun. organization is a mess, I guess this is their attempt to bringing structure.
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Users say... "Great people and professional." "Culture and values in the company are great and almost all of the employees reflect it." "Good training and paid certifications" "Good work life balance and learning" "Work culture is great job security"
Users say... "Pay is low compared to the rest of the industry unless you make it to top" "Poor management and extremely disorganized." "Low salary to 'keep you hungry' but no guidance to help get you fed." "Managers do not take the time to sit with their desk level agents." "Can be long hours and difficult"