EXCELLENT company foundations - POOR execution at the branch level - Customer Service Agent Expeditors Employee Review

3.0
Mar 24, 2013
Recommend
CEO approval
Business Outlook

Pros

The benefits are second to none. They pay 100% of your health insurance, which is a rare find. You get two weeks paid vacation, a 401K plan with a Fortune 500 company, and Expeditors does NOT do layoffs. You have job security here. Strong culture and and professionalism. I would recommend this company to someone WITHOUT a college degree.

Cons

They will pay people the LEAST amount of money that each individual is willing to accept. The company is based upon very strong moral character they pride themselves on doing what is right. HOWEVER, at the branch level, this could not be further from the truth. The level of politics, corruption, hypocrisy, and dishonesty is incredibly disheartening. Upper management is able to get away with this, because they have enough really good people who do good work, and keep their heads down and keep working. Some weeks they expect you to work 60+ hours, and some weeks they expect you to work not one minute over 40 hours. Whatever benefits them the most that week.

Explore other reviews about Expeditors

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

good environment employee engagement good industry experince

Cons

higher pay would be good but good benefits and time off

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Stability and job security, formerly. Compressed work weeks and work-life balance, formerly. A 47-year no-layoff policy tested in two recessions and a pandemic. Formerly. Now? Well, all of those are gone, so it's hard to really cite anything other than that there's health care and the paychecks don't bounce.

Cons

The same stuff that's always been there, for one. Strict dress code. Dated systems they're trying to run away from as fast as humanly possible. Strict in-office culture with limited WFH. Little to no upward mobility; most senior management has been there for 20+ years and when someone does get promoted, the remaining jobs often seem to magically go to their buddies without getting bid. A complete inability to manage and coordinate anything effectively amongst multiple teams, which apparently is going to be somehow solved by laying off almost all the project/program managers. Oh, and on top of all that? Now, the new regime will lay you off, but first they'll gaslight you and claim the no-layoff policy never existed. Then they'll claim the team managers (who they conveniently also laid off) did the rankings that determined who got cut. Then they'll put a bunch of the survivors into a "bootcamp" and then make them interview to keep their jobs.

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