Expeditors does it right. - Air Export Agent Expeditors Employee Review

5.0
Aug 20, 2008
Recommend
CEO approval
Business Outlook

Pros

Outstanding health benifits (free health care including vision and dental). Great employee stock purchase plan. A solid 401K plan with Expeditors matching your contributions up to a certain percentage. The training programs to advance your career with Expeditors are top notch (and FREE). Everything is laid out in very detailed "development maps" that tell you exactly what you need to focus on for any specific job. Each training subject has a "training hours" value associated with it. Everyone in the company is required to complete 52 hours of training per year. Those who work hard and complete far more training than that are looked very highly upon when management is looking to promote. The management is by far the best I have ever worked for. They are very qualified and all seem to realize that they are there to help you grow in the company, not be your "boss". Basically all promotions are done within the company. I have not one supervisor or manager that didn't work their way up from an entry level position. Expeditors is very focused on organic growth. Expeditors also pays for many of the government certifications that are recognized within the entire freight forwarding industry. Right now I am working on my IATA/FIATA certification that Expeditors will pay for (along with a $500 bonus) if I complete it. After that, I will work on earning my U.S. Brokerage Licence that Expeditors will also pay for. Also, the computer programs and systems that Expeditors uses are great. Everything makes sense, and the things that don't actually get fixed when you point them out. Everything is unified across the globe with every Expeditors office as well. I could do my job at any office on the planet without having to learn a new system. That really helps in eliminating confusion between offices.

Cons

One problem we are having in my department right now is that we are running on a skeleton crew. Every single person in my department is working their ass off right now. And I know it's not going to get better either. There is one person in our department that is planning on leaving the country in about a month and according to my manager, there is no plan to replace him. What bugs me the most about this is that we will all get more work, but not more pay. Don't get me wrong. I make more money here than I have anywhere else. But the pay gap between the operations people (me) and management seems much larger than anywhere I have worked before. Every one of my supervisors drives a BMW or better. Thats definitely not the case with any of the ops people. I think the main reason for this is they way the bonus system works. Everyone gets a bonus depending on how well their department does for the month. The percentage of the "bonus pool" I get as an ops person is less than 1 percent. The percentage a supervisor gets is at least 10 percent. Mangagers get far more. Same with the sales guys. The operations people are the meat and potatoes of the company too. We process the shipments, track them, update the customer, bill the customer, fix billing issues, educate new customers on shipping procedures, take care of any problems our customers may be having, provide price quotes on new shipments, call many different airlines to find the best rates available, prepare all the needed paperwork, and do daily reports to make sure we aren't missing anything (among other things). In my opinion, if I am doing so much of the actual money making, my share of the bonus should be more than "less than 1 percent". Those are my biggest issues with Expeditors.

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5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great working environment, highly recommended

Cons

Working hours a bit hectic, repetitive works

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Stability and job security, formerly. Compressed work weeks and work-life balance, formerly. A 47-year no-layoff policy tested in two recessions and a pandemic. Formerly. Now? Well, all of those are gone, so it's hard to really cite anything other than that there's health care and the paychecks don't bounce.

Cons

The same stuff that's always been there, for one. Strict dress code. Dated systems they're trying to run away from as fast as humanly possible. Strict in-office culture with limited WFH. Little to no upward mobility; most senior management has been there for 20+ years and when someone does get promoted, the remaining jobs often seem to magically go to their buddies without getting bid. A complete inability to manage and coordinate anything effectively amongst multiple teams, which apparently is going to be somehow solved by laying off almost all the project/program managers. Oh, and on top of all that? Now, the new regime will lay you off, but first they'll gaslight you and claim the no-layoff policy never existed. Then they'll claim the team managers (who they conveniently also laid off) did the rankings that determined who got cut. Then they'll put a bunch of the survivors into a "bootcamp" and then make them interview to keep their jobs.

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