4.0
Jul 28, 2025
Former employee
Manchester, England
Recommend
CEO approval
Business Outlook
Pros
Really look after their people, great progression
Cons
Work load can be intense at busy periods
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Users say... "Great people and professional." "Culture and values in the company are great and almost all of the employees reflect it." "Good work life balance and learning" "Good training and paid certifications" "Work culture is great job security"
Users say... "Pay is low compared to the rest of the industry unless you make it to top" "Poor management and extremely disorganized." "Low salary to 'keep you hungry' but no guidance to help get you fed." "Managers do not take the time to sit with their desk level agents." "no work from home"