Great Benefits, Below Average Pay - Customer Service Agent Experian Employee Review

3.0
Aug 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Great Benefits (401 K, Insurance), great training to be effective at the job, updates on software and technology to make the job easier, flexible scheduling for seniors and employees in college

Cons

Below Average pay, Random Lay offs, low opportunity for advancement, high call volume, supervisors are constantly in meetings instead of being on the call floor.

Explore other reviews about Experian

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
1mo
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Currently a mostly remote culture. Most folks are incredibly nice.

Cons

Immature and underprepared leadership and lots of clique behaviors from them.

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