Decent pay, average benefits, good leadership culture, scary layoffs - Customer Service Representative II Experian Employee Review

4.0
Oct 12, 2017
Recommend
CEO approval
Business Outlook

Pros

The leadership is very supportive. As someone who suffers from a lot of chronic illness I've never felt like anyone wants to challenge that and call me lazy for being chronically sick. There's always events to pick up morale and when we have to work hard, the company recognizes it and is always providing free meals or snacks when we're in the middle of a big overtime stint.

Cons

There's a big layoff problem. It happens without a lot of communication, so you can be doing great with your supervisor and manager but then the higher ups send out an email and the next day you're without a job. They don't seem to work so hard at trying to find you a different position within the company to keep working with them. Growth opportunities seem abundant but no one will be clear with you about what's holding you back from climbing the ladder.

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Experian Response
8y
Thanks for taking the time to post on Glassdoor! At Experian, we value our employees and I’m happy to hear that you have felt that support in challenging circumstances. While we cannot always share as much information as we’d like ahead of restructuring decisions, we do want everyone to understand where we are going as a company and to know their role in that journey. Please pop over to the MCE HR area, as we have a team of folks who can talk through how the mobility and promotion processes work.

Explore other reviews about Experian

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
4w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Currently a mostly remote culture. Most folks are incredibly nice.

Cons

Immature and underprepared leadership and lots of clique behaviors from them.

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