2.0
Nov 1, 2017
Former employee, less than 1 year
Van Buren, AR
Recommend
CEO approval
Business Outlook
Pros
Employer cares about employees, job has very generous sick time and vacation time. Holiday pay and amazing insurance. Company events keep the office somewhat lively, many benefits to working for this company.
Cons
No downtime at all, Calls are up to the thousands somedays with as little has 40 people there during the week and 8 on weekends. Unreasonable expectations to upsell to callers already in financial distress or crises. Most callers are already upset and will scream at you over a policy that you cannot change. Always stuck between a rock and a hard place between company policies and unhappy customers. Almost no opportunity for advancement since the elimination of team lead positions.
