company treats MCE(CALL CENTER) employees like trash - Customer Service Representative Experian Employee Review

1.0
Mar 30, 2018
Recommend
CEO approval
Business Outlook

Pros

3 weeks vacation snacks on Monday.

Cons

They lie to the employees and say this job is not sales it is they call it educating the customer its not. Managers are lazy when asking them a question they act like they dont want to help. They need to clean house with the supervisors. They treat the customers like trash. what company makes people hold for 2-3 hours on the phone. They make you work every weekend Sat or Sunday. who wants to do that. The pay is low. Management does not speak to employee. IVE BEEN ON THE FLOOR for almost 8 weeks and my supervisor only spoke twice to me, i never ever worked for a company like this do not apply for this position you will hate it. my class started with over 20 now there is almost half why because as soon as we got on the floor we were lied too and treated like trash. The rest of us are already looking for new jobs. Find another position in the company dont work in this dept. They also need to be sued they expect you to come in early and work late without being paid. if you come in your regular time you are considered late because the time your computer comes up. the system deducts your adherence.

Explore other reviews about Experian

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
4w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Currently a mostly remote culture. Most folks are incredibly nice.

Cons

Immature and underprepared leadership and lots of clique behaviors from them.

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