Good place to work overall - Customer Service Representative Experian Employee Review

4.0
Oct 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible time off is earned every pay period. Experian frequently gives out gift cards, free meals, and has fun onsite employee engagement activities. Cafeteria, fitness room, game room, relaxation room are available for employees. Security guards provide security. Annual bonuses for full time employees.

Cons

When you are stuck on a phone call with a customer and go to break/lunch late, it counts against your adherence even though this is beyond your control. Some supervisors play favorites and some employees get away with doing as little as possible. Recently, around 100 employees were let go due to jobs being moved out of the country or to Van Buren, Arkansas where the pay scale is lower. This has created an environment where everyone is worried about their position being cut.

Explore other reviews about Experian

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
4w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Currently a mostly remote culture. Most folks are incredibly nice.

Cons

Immature and underprepared leadership and lots of clique behaviors from them.

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