Not recommended to friends - Customer Service Executive Experian Employee Review

1.0
May 16, 2024
Recommend
CEO approval
Business Outlook

Pros

- Self Allowance 1.5k myr - 20 AL + 5 Family Care Leave - Bonus 1 to 1.5 month depends on performance - Refreshment provided in pantry. - 15 min from public transport - No shift, 8.30 to 5.30 daily.

Cons

- Not flexible, assigned to HSA Room need to come office daily & KL has heavy traffic. - Hard to rotate leave when there is only 3 person in team, only 1 allowed to apply AL at a time. - You need to pay rm10 to visit clinic panel each time - No phone allowed in HSA or anything besides yourself and 1 water bottle. - A lot of portal is blocked in your laptop, you cant even use google search to look up on things you dont know or for learning purpose. - wont be good for your mental health in long term, you spent hours to commute + getting bash from internal and external (customer) daily. - If you plan to drive, the parking fee here is expensive. - they send external training once in 2-3 years.

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Experian Response
2y
Thank you for taking the time to write about your experience. We’re 100% focused on making Experian an exceptional place to work, which is reflected in our current high Experian Malaysia Glassdoor rating (from 200+ reviews, incl. 97% recommend to a friend rating). Our HSA (high security area) has strict restrictions on digital devices inline with the highest security protocols. We always welcome feedback in order to address any concerns a colleague might have, irrespective of how big or small they may be, and from current and former employees alike. I’d like to turn your 1 star experience into 5 stars. If you’re open to sharing more context I’d really welcome to opportunity to better understand your feedback - please reach out to me, Rosa Wang (HR Director)

Explore other reviews about Experian

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
4w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Currently a mostly remote culture. Most folks are incredibly nice.

Cons

Immature and underprepared leadership and lots of clique behaviors from them.

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