Pros
Express has a very high standard for customer service so for the most part people really enjoy shopping there. The best part about working there was the discount...30% off every day and 45% of special weekends.
Cons
Many downsides. The pay is incredibly low for what employees are expected to do. I worked there for over 5 years and was only making $8.00 when I left. Employees are expected to be knowledgeable about the product, provide exceptional customer service and always act with a sense of urgency when on the sales floor. These are normal expectations for any retail business, but the way store management coaches the employees is terrible and should be monitored more closely by higher level management. The managers were rude, lacked compassion and gossiped about associates, yet they wondered why the associate turn over rate was so high.