Express - A retailer with great potential and opportunity - Director Express Employee Review

3.0
Feb 10, 2009
Recommend
CEO approval
Business Outlook

Pros

Express is a highly dynamic company recently gaining independence of Limited Brands. There are great opportunities to refocus the business without LBI interference or direction - can clearly define company focus and goals, as well as target consumer and assortment. Tight knit community collaborates effectively, they are open to new ideas and team members, and work together to gain momentum. Tremendous opportunities for individual and team success. Great leaders in areas like Manufacturing, Planning & Allocation, IT and Store Operations. Have in the past compensated reasonably well, and offer a competitive benefits package. Located in Columbus, OH which is becoming a retail meca. The city and surrounding areas have grown tremendously over the past 10 years.

Cons

Tough times for retailers all around. EXP just went through a round of layoffs, but still have key required positions posted for hire. Biggest issue has been an unclear focus on target consumer vs. assortment in store, which leadership has yet to resolve. Merchandising roles/hierarchy are overly complicated and are very top heavy, not allowing for effective execution at lower levels. Support roles/functions across all areas of the business have been reduced or eliminated due to current state of business. Difficult as there's still a lot of work to be done in these areas. Will make it more challenging to turn around the business in coming months.

Explore other reviews about Express

5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Staff very kind and processes modern and efficient!

Cons

Return policy often upsets clients.

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Could manage the business as I saw fit as through the lens of a business owner

Cons

Training was minimal and in a location very different than my future store. Staff I inherited was horrible and leadership was not transparent about the status of the store in regards to profitability and issues within the store or company for that matter. Company declared bankruptcy about 5 months after I started and closed my location. Not a great experience.

See reviews by: Helpful|Rating|Date|All