Pros
I think there Mission to sell clothing is very clear. I think they have good fitting room strategies to add on and increase conversion. I like the communication with the headsets it really helps to drive the business.
Cons
The spending of hours was out of control in my store. They had way to many bottom feeders at that store who just sucked up non-productive hours. The management team was not doing enough to control the hours IE sending people home on bad days. I felt there Management incentive structure was TERRIBLE you bonuses quarterly and that means your hours have to be inline for the entire quarter. Having worked at other retailer this system really helps to pad the pocked of corporate employee who are looking to cut cost in any way possible.