The GOOD, the BAD, and the UGLY - Member Services Express Employee Review

2.0
Jul 17, 2010
Recommend
CEO approval
Business Outlook

Pros

Got to know staff and made new friendships. The friendships were the only thing making me stay until they all left. Good discount on apparel Works well with your schedule if you are in college Managers, and supervisors treated me well

Cons

Large turnover rate, the managers did not fully train staff and I ended up having to teach them at the cash register. The pay was barely minimum wage, and new hires were making more than I was when I was there for almost a year. The main reason why I left. No raise, until a year or two later and the raise is about 20 cents if you actually stay for the time. Floor sets keep you until 3-6am, not good if you're a student that has class in the morning. Strong emphasis on the credit card which annoyed customers. Little recognition for reaching your credit card goal or exceeding it. The most I got out of being the top credit card seller was a $5 gift card to starbucks. Oooh 5 bucks that can get me 1 1/2 coffee.

Explore other reviews about Express

5.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly work environment, caring manager

Cons

Busy during holidays, have to stay late sometimes

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Could manage the business as I saw fit as through the lens of a business owner

Cons

Training was minimal and in a location very different than my future store. Staff I inherited was horrible and leadership was not transparent about the status of the store in regards to profitability and issues within the store or company for that matter. Company declared bankruptcy about 5 months after I started and closed my location. Not a great experience.

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