employer cover photo
employer logo
employer logo

Extended Stay America

Is this your company?

Bad culture - Glen Allen, VA locations (Richmond, VA) - Guest Services Representative Extended Stay America Employee Review

1.0
Sep 11, 2019
Recommend
CEO approval
Business Outlook

Pros

- Co-workers, guests, location, and property size.

Cons

- Nepotism (family and friends are given management and guest services positions more so than others). - Lack of diversity in management and guest services representative positions. Mainly people of Muslim decent who intentionally exclude non-Muslim employees from their conversations by speaking in Arabic or Urdu. These conversations have taken place a lot in front of employees and guests. - Schedule changes made without proper notice. Favorable schedules are given to family and friends. - Lack of growth and advancement. - High turnover rate (Good employees leave due to the unfair treatment). - Properties need to renovated especially site #9726. - Continuous bed bug and roach problems. Overall cleanliness is not good. - Continuous fixture, A/C, and leak problems.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

See reviews by: Helpful|Rating|Date|All