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Extended Stay America

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Extended Stay America reviews

Moving in the right direction - General Manager Extended Stay America Employee Review

4.0
Dec 7, 2019
General manager
Recommend
CEO approval
Business Outlook

Pros

I’ve been with the company for 6 months now and things are starting to improve. I get support when I need it! Upper management is really investing in my property and me and things are changing all for the positive! I work hard but have flexibility and am I’m powered to make decisions and am supported in those decisions. For the most part I have an amazing loyal staff and we make a great team.

Cons

Horrible condition of the property when I started! Everything from guests not paying, drugs, prostitutes and homeless. Horrible staff that just didn’t care, didn’t want to work and no supplies to do the job correctly. I spent the first 4 months putting out fires and getting all aspects of the property in good shape.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
General manager
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Front desk - gsr
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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