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Extended Stay America

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Poor management - Guest Service Representative Extended Stay America Employee Review

3.0
Jan 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Co-workers treat each other as family.

Cons

Been with the company for 12 years and yet receiving less salary than the newly hired employees. A family member died and I was not given a paid family leave. Scarcity of hotel supplies and customer representatives are to be blame by guests.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Your on your own to make decisions which were supported by your supervisor at corporate.

Cons

Your on you own to solve all of the problems yourself. The company is very thrifty and you have to make due without a lot of needed items like towels and sheets.

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