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Extended Stay America

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Completely toxic environment - Guest Service Representative Extended Stay America Employee Review

1.0
Apr 3, 2022
Recommend
CEO approval
Business Outlook

Pros

None really, some free nights but the hotels are usually dirty

Cons

Completely toxic environment. Management doesn't know how to do their job and makes their own problems and work harder for everyone. Passive-aggressive & unprofessional treatment is the daily norm. You will be berated by management, you will be asked to work on your days off and treated poorly if you say no, you will illegally be harassed for using sick time. The pay is very low and not competitive for the job type and will not be raised. It is not worth the lack of pay and damage to your mental and physical health to work here.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Your on your own to make decisions which were supported by your supervisor at corporate.

Cons

Your on you own to solve all of the problems yourself. The company is very thrifty and you have to make due without a lot of needed items like towels and sheets.

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