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Extended Stay America

Is this your company?

ESA=Extended Stay AWAY!!! - General Manager Extended Stay America Employee Review

1.0
Jun 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Worked with some great people through the years always had a good relationship with staff and also met many different guests some good some very undesirable

Cons

Just about everything-short staffed-Instead of gm's left to run hotel they are also doing sales out on the road and believe it or not expected to go out on road after 9pm to do drive bys 3X week anyone calls out gm covers shift even the overnite only 1 gsr for each shift-7-3, 3-11pm and 11pm to 7am one person in hotel expected to check in guests finish washing linens and cleaning massive amounts of dishes pot pans load up Hskp carts and hskp shelves brew coffee and put the next to nothing grab n go breakfast out. Oh and did I mention answer phones and also be a security guard when something happens no security guards at this hotel ($$) or any of them your life is in your hands a lot of drugs prostitutes and the list goes on hopefully the police will come fast when needed but when they hear ESA their frustrated saying this place should have security. Labor hrs are ridiculous same hrs given to keep hotels upkeep are the same for all 650+ even if your hotel has 50 more rooms and is one or was one of the biggest $$$ in the company. And is double the size Impossible to keep hotel clean with the amount of hrs you are allocated. They want ratings to be all 9's and 10's no way maybe in some local yokel areas but not in an upscale corporate area

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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