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Extended Stay America

Is this your company?

Run. Don’t look back. - General Manager Extended Stay America Employee Review

1.0
Dec 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Long lasting relationships with other employees built on disdain for the company

Cons

Company runs simply by taking advantage of employees and leading by fear. Threats of being terminated are around every corner. Salaried employees are forced to work upwards of 24+ hour shifts with absolutely no breaks and no appreciation. Corners are cut to avoid spending money, yet management is still expected to get proper scores… “Sorry you didn’t have toilet paper, but will you give us 10s on the survey?” Perfect example of this companies expectations: C19, no masks available anywhere but mandated, corporate is all working from home while GMs are running properties around the clock by themselves with teams down with Cvid and all new policies and sanitation protocols. Corporate sends out a email saying they have a brilliant idea for managers to make masks for their teams 😂… Rather than all of the employees working from home who have time to send us “encouraging videos” with their families hanging out in the backgrounds…. This may sound wild (and it is) but it’s also 100% factual. Retaliation is real and will come from District Managers, Regional Managers, Vice Presidents, and HR. Protect yourself at all costs. Document everything… Pay is for the pretty and young. If you’re a pretty woman who will wear pumps daily, you have opportunities (or at least favoritism). Men get hired as GMs to fill quotas of a diverse workplace. Corporate is NOT diverse. Check out your leaders, they all have the exact same backgrounds. I bet even most of your upper management.. Leaving this company was the best decision I could’ve ever made… After years of mental abuse, depression, utter exhaustion, and upper management still claiming we should be doing more, I am finally on a road of healing.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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