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Extended Stay America

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Don't Drink the Kool Aid - Anonymous employee Extended Stay America Employee Review

1.0
Feb 21, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I had great co-workers at least

Cons

Hotel Level - they have a skeleton crew at best. No safety or security measures in place besides lock the office door. They expect GM's to cover every time someone calls out. As a GM I worked no less than 60 hours a week and that was on a good week. Sales - transferred into the sales department. Was fine for 2 years then they started changing our jobs every 6 months, literally. These were not smooth transitions, we were told our jobs would change, but no one ever had a clue as to what we were actually going to be doing. By the time they "figured out" what our new role was, they decided that it was time to change it again. They HAD to pay us Q3 bonuses because the most recent change was announced in late June / early July, was supposed to go into effect August 1st and by September we STILL did not know what our roles were actually going to be. In the meantime, they just kept telling us it's "business as usual til we figure this out". Maybe have an actual plan before you decide to tell people their jobs will change. Now let's talk about how they will just blindly decide for you that you will now be on a pilot team for a new possible program and then want you to train the other team members on it, but when you ask what the compensation will be, they tell you it's a privilege. I'm sorry but Privilege doesn't pay the bills. Doing extra work for you for free doesn't pay my bills. When they lay your co-workers off, they just send their accounts to those of us remaining. Personally, I had my workload increased by almost 50% but no pay raise. I told them I would not be doing that much extra work for free. No surprise at all that the second round of lay offs (the one's we were told were NOT going to happen) included me. I'm sorry ESA that my inability to work for you for free wasn't what you had in mind. Anyone else reading this find it suspiciously coincidental that the 2 people on our team deemed to be laid off were the only two who decided we were no longer going to take on more work for free? There were people on our team that in over 3 years had never once made 100% to goal and their solution was to let go of two people who consistently met and / or exceed goals? Hmmmmmm

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Your on your own to make decisions which were supported by your supervisor at corporate.

Cons

Your on you own to solve all of the problems yourself. The company is very thrifty and you have to make due without a lot of needed items like towels and sheets.

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