Call center agent - Call Center Representative EyeCare Partners Employee Review

Pay and benefits. Management was there to help you succeed.

Calls could be back to back and repetitive.

Interesting projects, opportunity to support a business that services patients. Shared services is mostly remote.

Working for PE-backed firm stinks. Strategy fluctuates and changes with each Executive leadership turnover. Most of the senior leadership is filled with mercenaries who are here only for the next turn (sale) of the company, to cash in their equity options. Several were hired from RCA (a competitor) post RCA's sale. At the corporate level few/none are interested in building a good business, only in extracting what value they can to cash in and move to the next PE firm and repeat. In 3 years: - 3 CEOs - 3 CIOs - CHRO let go and not backfilled - CMO let go and not backfilled - 3 rounds of layoffs that I know of. Often people who were hired within 12 months. Saves money? Maybe except often they have to pay 3x for contractors to do the same work - but on the balance sheet it looks better to pay more for contractors due to EBITDA games.