Pros
Great associates. Great ability of associates to succeed without leadership support. Great place to gain experience before moving on.
Cons
Policies in place that are ignored rather than applying needed exceptions when relevant. First line leadership who are unaware Policy and Procedures exist resulting in stores doing it their way rather than consistently. Rehire of former employees with no professionalism and proven attendance issues. Loss of staff to higher compensation competitors. Leadership feeds on Google reviews failing to address negative reviews as the false reviews they may be in answer to the reviews and instead throw associates under the bus. Consistent store operations should be store to store, district to district, and from top leadership to the most junior levels of leadership.