May 21, 2018
Eze Software Response
8yThank you for your feedback. Our ship may have altered its course, but it is definitely not sinking. Our best days are ahead!
Our employees are our single greatest asset, and not only do we value them, but we are committed to investing in them. I am proud of our strong pay for performance culture which we have reinforced with some changes to the promotion and merit cycle this year. We believe paying competitively is part of the employee proposition and that is why we’ve invested in benchmarking all of our roles to ensure we continue to lead the industry in compensation. In addition to compensation, we encourage employees to think broadly about the opportunities to advance their careers at Eze, and are proud of an open culture where they are encouraged to gain experience in a variety of settings and projects. We are proud to offer many career development programs, including Eze Scholars, the Sabbatical program, the mentor program, free trainings and courses in our online learning portals, and secondments to our clients, to support employees in these endeavors.
Client service is critical to our business – it always has been and always will be. And as we've grown globally as a company, we have scaled our service model to address our clients’ needs. Growth for any company is an evolutionary process. It not often perfect, but it is necessary to be successful. During these changes, we have endeavored to be as honest and transparent as possible about the challenges we've faced. Most recently, we launched the Personalized Client Experience, several initiatives which collectively address the needs our clients identify as most critical and are in response to feedback we’ve received from our client service colleagues. Our goal is to never stand still, to keep adapting and iterating to be better than we were yesterday.
If you have questions about our vision or strategy, please feel free to stop by my office or send me an email directly, I’d be happy to have a discussion with you.