Pros
The Client Service teams at SSC Eze are great jobs to start your career. You will work in high pressure situations, learn SQL, ETL, tech and soft skills, and build a solid skill set that will eventually take you to a better company with better pay. The managers and ADs of these teams are also great. They do care about your growth and work-life balance.
Cons
Eze (and SSC) have implemented a rigid promotion and raise structure. You have no hope of early promotions or raises and will follow a 2 year cycle regardless of performance. Also, because Eze has struggled financially for several years, raises have been dismal. In 2019, my last year at the company, I received a 1% raise, despite meeting "Exceeds Expectations" on my review. I know several of my colleagues received 0.5% increase. This doesn't even approach Cost of Living increases in Boston. In desperation, Eze has begun to promise SSC options to compensate for lack of raises, but the date and value of these options has been consistently pushed back. Simply put, Eze does not pay its employees for their worth. When I left, my base salary increased 40%. Eze has begun to see significant turnover because employees with a versatile and useful skillsets have no trouble finding higher paying jobs in a thriving market, which leaves more work for the employees that remain. This is a model that cannot survive.