Frustrating if you want to provide good customer service - Anonymous employee FIS Employee Review

1.0
Aug 23, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not likely to lose my job. Some attempts by middle management to improve work situation. A fair amount of autonomy in my job.

Cons

No teamwork or sharing within the company. No effort to improve working conditions for satellite divisions. Incredible inequity between old FIS and new employees acquired in takeover. Terrible top management. Absolutely no idea what is happening in the company. Their only motivation seems to be in maximizing personal gain. No loyalty to what is largely a hard-working employee base.

Explore other reviews about FIS

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I was there for 17 years. I worked in several departments. Plenty of job opportunities.

Cons

Not sure this is a con but they did alot off restructuring during my career.

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Nine years of complex engineering challenges and professional growth. Strong camaraderie with talented colleagues across various engineering teams. Opportunities to work on high-impact projects and scalable infrastructure. Gained significant experience in complex system architecture and troubleshooting.

Cons

Abrupt end to a nine-year tenure without adequate transition or transparency. Heavy reliance on an aging, legacy tech stack that hinders innovation. Contradictory AI strategy: leadership mandates aggressive adoption while refusing to fund the necessary compute and tools for teams to actually implement it. Extreme short-term focus on EPS maximization at the direct expense of long-term stability and product health.

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