Feedback about training in Vodafone process, Gurgaon location - Customer Support Associate FIS Employee Review

2.0
Jun 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Best parts are: Food coupon of RS 50 everyday, Transport allowance of 750/1500 for one side/ two sides cab.

Cons

One side cab and two sides cab depends upon the shift timings. The main topic is the training at Vodafone process. They need us to secure 80% mark to qualify for taking chats. But what if the agent could nt secure 80%, company transfer them to another process or release them with f and f.

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5.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunities and challenging - engaging work.

Cons

None that come to mind.

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Nine years of complex engineering challenges and professional growth. Strong camaraderie with talented colleagues across various engineering teams. Opportunities to work on high-impact projects and scalable infrastructure. Gained significant experience in complex system architecture and troubleshooting.

Cons

Abrupt end to a nine-year tenure without adequate transition or transparency. Heavy reliance on an aging, legacy tech stack that hinders innovation. Contradictory AI strategy: leadership mandates aggressive adoption while refusing to fund the necessary compute and tools for teams to actually implement it. Extreme short-term focus on EPS maximization at the direct expense of long-term stability and product health.

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