FIS: Great. Call Center: Terrible - Call Center Agent FIS Employee Review

2.0
Sep 2, 2021
Recommend
CEO approval
Business Outlook

Pros

FIS offers great benefits, a welcoming atmosphere, and great pay. PTO is 3 weeks after first 90 days.

Cons

Call Center at FIS is terrible. If going to the restroom for more than 3 minutes you will "get in trouble." Any mistakes made, no matter how small and human, you will get written up and eventually fired. Eight hours of Mandatory OT every week. Super high turn-over. Just don't.

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FIS Response
4y
Thank you for your candid feedback. About the items, you listed as cons, all employees are encouraged to speak to their manager or the People Office representatives as per their comfort and report any wrongdoing via the Ethics Helpline. Best of luck in your future endeavors.

Explore other reviews about FIS

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I was there for 17 years. I worked in several departments. Plenty of job opportunities.

Cons

Not sure this is a con but they did alot off restructuring during my career.

1
1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Nine years of complex engineering challenges and professional growth. Strong camaraderie with talented colleagues across various engineering teams. Opportunities to work on high-impact projects and scalable infrastructure. Gained significant experience in complex system architecture and troubleshooting.

Cons

Abrupt end to a nine-year tenure without adequate transition or transparency. Heavy reliance on an aging, legacy tech stack that hinders innovation. Contradictory AI strategy: leadership mandates aggressive adoption while refusing to fund the necessary compute and tools for teams to actually implement it. Extreme short-term focus on EPS maximization at the direct expense of long-term stability and product health.

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