Need Better Training - Customer Service Associate II FIS Employee Review

2.0
Mar 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote Competitive Pay Provide Computer Equipment

Cons

Need better training to prepare you for what you are thrown into. It is not fun being yelled at by an angry customer and when you try to transfer the caller to someone more knowledgeable to assist them, you are belittled by your fellow team member and made to feel like you are stupid. I can not even count how many times I had callers tell me how m7ch they appreciated that I took the time to actually explain things to them (the few things I did learn).

Explore other reviews about FIS

5.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunities and challenging - engaging work.

Cons

None that come to mind.

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Nine years of complex engineering challenges and professional growth. Strong camaraderie with talented colleagues across various engineering teams. Opportunities to work on high-impact projects and scalable infrastructure. Gained significant experience in complex system architecture and troubleshooting.

Cons

Abrupt end to a nine-year tenure without adequate transition or transparency. Heavy reliance on an aging, legacy tech stack that hinders innovation. Contradictory AI strategy: leadership mandates aggressive adoption while refusing to fund the necessary compute and tools for teams to actually implement it. Extreme short-term focus on EPS maximization at the direct expense of long-term stability and product health.

See reviews by: Helpful|Rating|Date|All