Meh - Customer Service Specialist FIS Employee Review

2.0
Aug 5, 2023
Recommend
CEO approval
Business Outlook

Pros

remote work, good benefits package

Cons

company does not assess pay increases on an individual basis, either pay increases are approved across the board for everyone or they are not approved at all; this happened to me which resulted in no pay increase for the full length of my employment. with inflation & economy what it is currently this is simply unacceptable.

Explore other reviews about FIS

5.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunities and challenging - engaging work.

Cons

None that come to mind.

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Nine years of complex engineering challenges and professional growth. Strong camaraderie with talented colleagues across various engineering teams. Opportunities to work on high-impact projects and scalable infrastructure. Gained significant experience in complex system architecture and troubleshooting.

Cons

Abrupt end to a nine-year tenure without adequate transition or transparency. Heavy reliance on an aging, legacy tech stack that hinders innovation. Contradictory AI strategy: leadership mandates aggressive adoption while refusing to fund the necessary compute and tools for teams to actually implement it. Extreme short-term focus on EPS maximization at the direct expense of long-term stability and product health.

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