4.0
Sep 24, 2023
Former employee
Recommend
CEO approval
Business Outlook
Pros
I didn't realize I would love working third shift. I learned to use new apps and proprietary programs. They had great incentive prizes (the first five years). The job was relevant to me as a consumer. No interpersonal drama with coworkers.
Cons
It was difficult to meet length-of-call metrics on 3rd shift due to clients having no recourse when their banks are closed. There was too much staff turnover. Management would sometimes ask for suggestions and feedback, but never implement ideas. Spent first five years in a cubicle with high walls and privacy. Spent the last five years in a call center environment with low walls, tables instead of desks, and too much noise coworkers talking to clients.