Unable to being a great IT manage service company... - Engineer FSi Strategies Employee Review

FSi is delving pretty heavily into the more technical Microsoft offerings, with regards to modern work, security, and data. You will be tested, and your positive contributions will matter greatly to your and FSi's success.

It's relatively small. There may not be a place for you yet. Competent, driven people are selected for highest value positions. You may be hired below your expectation, but there's always room to grow and achieve more.

Learned a lot in a short amount of time. Close to the metro.

The reason I learned a lot was due to upper management leaving me to fend for myself in the middle of a wolf den. Management: Upper management is a mess and likes to make false promises to their employees. Anything to keep their workers going just a little longer. They speak about family but everyone is expendable to them once you reach your peak or come to realization of how things are really run there. Any complaints stated to management go in one ear and out the other while they relay false hopes to keep you chugging along. Service Desk: A dump yard is the best description that relates to how things are run. The coordinators pile tickets on those who will get the work done while leaving the ones who do nothing alone. Their mindset is as long as work is done then all is good but that is incorrect. They will drive you into the ground if you are a good worker. Communication is the biggest issue among the higher ends of the service desk. They do not speak with each other and then everyone panics due to client complaints which usually leads to one of the engineers having to make a emergency run to a client site to fix something at the last second.