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Faithlife

Now known as Logos

Engaged Employer

My conscience made me quit. - Anonymous employee Faithlife Employee Review

1.0
Jan 20, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Excellent chance to gain experience and responsibilities beyond what you'd get elsewhere. 2. Awesome co-workers (despite frequent turnover). 3. Huge loyal customer base

Cons

Note, this is from a perspective of working in the marketing department. 1. Raises and opportunities are often based on stroking executives' egos, and have little to do with actual skill. I saw competent employees flat-out bullied by executives (sometimes publicly) for no reason other than petty insecurity. I respected the leaders by default, but this behavior made it a challenge to continue. 2. True leadership is not valued here. A "leader" is someone who does what the person above them asks, and uses their underlings and peers as scape goats. 3.The executives aren't interested in changing based on feedback. I spent hours preparing points for one-on-one exit interviews that I was asked to give. Every critical thing I said was dismissed because the thing was someone else's fault, or because I was ignorant. 4. "Marketing" at Faithlife means hitting leads incessantly with shallow, sale-oriented "content." Anything that doesn't immediately bring in revenue is thought of as useless. 5. Unless you stay completely under the radar, you may eventually be asked to do things that, without getting into too much detail, are in serious ethical gray area (and that might be putting it lightly). There is a lot more to say about my years there. Really, I'd probably give it a three-star rating instead of one if the company would stop trying to trick people into thinking of them in ways that simply aren't true. I've seen a lot of damage happen needlessly as a result.

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Faithlife Response
11y
Thank you for taking the time to provide this feedback. I'm sorry that you were so disappointed with your experience at Faithlife. Clearly we let you down. Our values are aspirational: as imperfect people, we're surely going to fail sometimes to be the people we want to be. And as a group of 450 people, we're going to have weak spots in our structure and performance at any given moment. We recognize that right now one of our weak spots is managing the marketing department, which grew faster than any other group in a very short time period. We added people faster than we could handle. Improving our training, communication, and leadership skills in this area is a top priority this year. I'm most concerned by the suggestion that we've done things in 'ethical gray areas.' I can see how we need to grow our skills in leadership and management (mine included!), but acting honorably is non-negotiable. I'd really appreciate your emailing me examples of what concerned you -- there are lots of anonymous email solutions out there, and you can email me directly or use snail mail or whatever. It would be a big help. Again, I'm sorry Faithlife wasn't a great work experience for you, and will take your feedback to heart to try and make it better. -- Bob Pritchett, CEO

Explore other reviews about Faithlife

5.0
May 16, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Powerful and tangible mission connected throughout the organization. Exciting growth opportunities across the business. Vision to develop as a modern technology company. New and experienced executive team leading change.

Cons

Modernizing all functions takes adjustment.

2
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Faithlife Response
3y
Thank you for sharing your thoughts about your experience! We're glad to hear you value our mission and are excited about growth opportunities across the businesses. We’re committed to developing as a high-tech company and are fortunate to have a dedicated executive team leading the way. Your feedback is valuable as we continue to drive positive change across the organization. We're here to support you and work to create an even better employee experience.
3.0
Feb 3, 2024
Recommend
CEO approval
Business Outlook

Pros

For a long time Faithlife was the Christian software company, and there are tons of incredibly skilled software engineers, QA, product people there, and literally everyone I interacted with was awesome. Faithlife's founder and initial CEO was a Microsoft Software Engineer and he created a culture that values technical excellence and growth greatly. Technical debt was rarely suffered for long and engineers were afforded great leeway (and expected) to improve and modernize applications and tooling. Note that I don't know if the above has changed. Team leads are always open to engineers taking the lead on new feature development and developing leadership experience. Moving between teams is a regular occurrence and the relationship between development teams are often extremely good and team coordination and cooperation is generally really good. Team leads are well trained and the ones I had experience with were great at leading theie teams both technically and from a more leadership oriented approach.

Cons

The elephant in the room: the 2022 layoffs were very rough and brought a lot of management and leadership issues to everyone's attention. Faithlife has always been a mission driven organization but it isn't clear that the mission is embraced by the ownership of the company as it is by the rank and file. There is tension between it's stated mission and it's profit driven nature, and how that factors into the decisions the company makes. The departure of the founder/CEO Bob Pritchett brought with it a lot of cultural changes and uncertainties (and layoffs) and made it feel like that tension was leaning a lot more in favor of profit goals over mission. The above is purely my observations derived from my own feelings. If you're not a Christian of some flavor you will likely be uncomfortable working hear given the company's mission; though ironically I had fewer conversations about faith here than anywhere else I have ever worked. There was definitely a pressure to try to make the company more friendly to non-believers but it kind of made it weird for those who were (maybe an over correction). On-call rotations were pretty demanding for some teams with engineers being on call one week a month or even more frequently, and being responsible for services and applications they didn't touch as part of their day to day responsibilities. Likewise given the nature of the software being on call often meant being woken up at odd hours on Friday, Saturday, or Sunday and being unable to attend your own church services. Being a remote employee was actually a better experience prior to Covid rather than after. A lot of social activities were remote friendly pre-covid (and handled well) while post covid many simply stopped happening altogether. Faithlife rewards being broadly capable as an engineer over being really experienced and deeply knowledgeable in a particular area. Not necessarily a con, but still a point to mention. It can be really hard to stand out and get promoted to a higher tier Engineer role. Faithlife's expectations for the software development roles are really, really high, and given that there are so many extremely skilled engineers it can be tough to move up. Pay and benefits aren't really competitive with the sheer skills and responsibilities expected for the role levels.

9
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