Medical assistant - Medical Assistant Family Healthcare Network Employee Review

Competitive Pay Hands on training

Hard to obtain over time due to being part time

Competitive salary and hiring bonus

There is a clear reason for the high provider turnover and heavy reliance on locum tenens staff at Family HealthCare Network. The company maintains a long list of open provider positions, which appears to be an ongoing need rather than a temporary one. The overall culture prioritizes productivity and patient volume over provider well-being and work-life balance. Providers are routinely expected to work long hours (typically 8am to 6pm or later) with heavy scheduling, including triple-booked slots, walk-ins, and last-minute add-ons. There is often little to no time for breaks, and providers are expected to stay late if patients arrive near closing time. Management shows limited concern for provider burnout. Instead of addressing workload issues, the organization relies on temporary locum staff to fill gaps. Providers often feel they have little input into clinic operations and are viewed primarily as a means to meet productivity targets. Support staff dynamics can be challenging as well. There is sometimes a lack of mutual respect and clear direction between providers and non-provider staff, which affects daily clinic flow and morale. Attempts to raise concerns are frequently met with little follow-up, as the focus remains heavily on patient numbers. Human resources functions are handled through an outsourced third party, which can make it difficult to address workplace issues effectively. Exit interviews tend to be very brief and formal, with little interest shown in understanding why providers choose to leave or how retention could be improved. Overall, while the organization serves an important role in community healthcare, providers may find the intense pace, limited support, and high expectations unsustainable long-term. This environment contributes to the ongoing challenge of retaining full-time providers.