Not A Typical CR role - Customer Support Representative FanDuel Employee Review

3.0
Feb 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits upon hire, work equipment provided, and work from home

Cons

Customer Support is the punching bag for the customers with little to none protection from the company. The role can wear on one’s mental health. Shift times are not favorable to new hires. Additionally, they will say everyday is different, but it’s different by the hour, meaning if you ask a question or a way to do something that the answer can vary by who you ask or when you ask. And the micromanaging is at a high for no value

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FanDuel Response
3y
Thank you for taking the time to provide us with feedback on your experiences at FanDuel. While we believe FanDuel is a great place to work and grow in your career, we acknowledge that we don’t always get it right and there are things we could be doing better. We will be reviewing your feedback with our team and making improvements where we can. Thanks again for being part of our team and helping to build an incredible organization.

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5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance. Great working environment.

Cons

Career growth might not be as open.

4.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing team and culture. Loved coming to work every day

Cons

Sometimes indecisive leadership leading to unecessary back and forths

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