If you don't want to grow, work for this company. - Customer Service Agent FanDuel Employee Review

2.0
Mar 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits are great. That's the only thing keeping majority of us here.

Cons

FanDuel stated pto was unlimited, now it is flexible as agents fight for days off and now it has to be approved by managers. If you start in this position you will more than likely stay there. The company does everything to keep you in that position. We have to learn new things constantly and no promotions and no increase in our pay. The shift bidding is every 6 weeks as if we don't have families and lives outside of the job. They do not care about us.

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FanDuel Response
3y
Thank you for sharing your feedback with us. At FanDuel, we are driven by our values and put our people at the heart of everything we do. No person or organisation is perfect, but we believe we have a fantastic team here who are striving to make the company the best it can be. We wish you the best in your future endeavours.

Explore other reviews about FanDuel

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, good impact roles

Cons

Low progression planning, advancement potential

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

office is nice, good benefits

Cons

this company is a sinking ship. its values have changed from a good product and happy employees to we will do anything at all to stay relevant. sports betting is a depleting business. FanDuel let go over 500 people in one day and proceeded to have a massive ad event and paid for peoples subway rides with knicks alum and merch and everything...on the same. exact. day. They do not care about you and they will get rid of anyone. I would not recommend anyone work here unless maybe you just graduated and are looking for experience. We just got rid of our CEO and our CPO is leaving as well as several other high level employees because there is no saving this ship. jump off now is my advice.

6
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