Steer Clear - " VIP " Customer Service FarHeap Solutions, Inc. Employee Review

No PTO Not allowed to miss any days No 401K No insurance plans No real ownership Production sucks Managers suck The managers are rude NOTE : The customers ALWAYS call in about defective orders . If there orders don't meet the " defective " standards of the company , we won't compensate them or anything . And we have to get a manager approval to reprint or compensate them . If they don't feel like doing it they will tell you no . Whenever customers call in to complain about things or don't get what they want they ask to speak with a manager , mind you the customers are chewing you out right now and then the managers won't come to the phone they say to schedule a call back the customers get even more mad and they still won't talk to them . The call back periods isn't right away or 2 days later , only when they feel like it . I asked a manager to get on the phone , she told me she had 8 call backs yet she kept getting up and laughing and joking with the other lazy managers . They are a terrible team . And I won't wish this place on my worst enemy !