Good people, good product, awful management - Anonymous employee FareHarbor Employee Review

1.0
Jul 8, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people. Most teams are built with groups of good and passionate people who have amazing work ethics. Everyone (your coworkers, not managers) is friendly and ready to help out when needed. We hang out outside of work and have fun at team events and Friday beer hours. The benefits are decent as well, free health insurance, good PTO, and affordable dental. The industry is cool too, but there are other, truly professional travel companies located in Denver you could work at.

Cons

The June 7, 2019 review sums it up pretty nicely but I'll add some other cons too as there are plenty. First up, micromanagement to the max. The managers will tell you they don’t micromanage but I do not think that word means what they think it means. Some of the managers are kind of like Stepford wives, they're so obedient to the company and their superiors, even when their superiors are wrong, and can change department goals and tactics on a dime just because they were told to. Your manager will always be looking out for themselves, not you, and do whatever it takes to secure their position so they're liked by leadership. Like other not so perfect reviews have pointed out, some of the managers are dating (it’s OK though as they both got promotions to be on the same level to not break Booking’s dating policy) or promote people just because they’re friends and not because they should. You could be bad at your job or not respected by your team but if you tell management what they want to hear, do exactly what they say even if it’s unethical and laugh at all their jokes, you’ll be a director in no time. Which isn’t saying much - the job titles here are a joke, as are some of the people who hold high positions in the company. They have no idea how to run a company or their own teams. They lie to clients, other business partners, and employees. Enough said. Pay. The pay here is laughable but it’s so not funny how underpaid everyone is. Lots of employees live together as you couldn’t live alone on this salary. Good thing unlimited PTO went away, you can’t afford to go anywhere. And if you’re good at your job, you may get a 2% raise but then either told that it won’t happen now because of some decisions being made higher up or you have to check in with your boss every week because they forgot to take care of it or didn’t want to do it. I agree with another reviewer that nothing around here makes much sense. Logic and thinking long-term isn’t important around here. It’s a toxic and stressful environment. Questioning how management does certain things? No promotion or raises for you! Leave at a decent time after the work day is done? You’ll never move up or grow in your position. Having to do the job of your supervisor without the recognition or pay? That’s just another day in the fareharbor office. If you show any resistance they’ll threaten your career potential or criticize your work ethic. Fareharbor loves making sure they can track your every move and you better be at your desk every second of every day or you’ll get a talking to. Now that the Denver office is going over its capacity (better hope there’s never a fire…), people can work from home one day a week and they tell you it's a privilege and it can be taken away at any moment, but you're better off being available 24/7 from home than waiting 30 minutes to use one of the four stalls in the bathroom or waiting 15 minutes for the elevator, and way better than having your manager breathe down your neck. Not all the teams here are bad, and some offices are better than others. If you get in the right department, you might have a great experience here. But for the most part they just want employees who are ready and excited to drink the Kool Aid, and be underpaid for it.

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FareHarbor Response
7y
Thank you for taking the time to write a review regarding your time at FareHarbor. We want to let you know that we hear you and your feedback does make an impact. It's quite clear that you have a lot to share - and we want to make sure you've expressed this with our HR team. We would love to talk to you more about what you've written. Please reach out to us at hr.us@fareharbor.com or directly to Shannon Carlson, our Americas HR Manager. Thank you again for providing your feedback and we wish you the best of luck on your future endeavors!

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Pros

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Cons

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Pros

• Supportive coworkers — The people are genuinely kind, collaborative, and willing to help each other. • Fast skill development — You gain experience quickly because you’re exposed to a wide range of tasks. • Global team exposure — Working with international teams strengthens communication and adaptability.

Cons

• Constant change — The company’s direction changes often, the long‑term vision feels unclear. • Limited support — Teams are expected to figure out new tools and processes with minimal guidance. • Unstable foundations — New initiatives roll out before they’re fully ready or documented. • Overpromising — Clients may be promised capabilities that aren’t fully ready, which creates pressure on delivery teams. • High workload — Lean staffing, be prepared to juggle more than one person’s workload. • Reactive environment — Work often centers around urgent issues instead of a stable roadmap. • Low pay — Compensation does not reflect the pace or level of responsibility.

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