FareHarbor, where to start? - Anonymous employee FareHarbor Employee Review

2.0
Feb 27, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

FareHarbor at its core is about helping small businesses which is something they definitely do and why I stayed as long as I did. The employees at FareHarbor (aside from upper management) are genuinely good people who care about the clients. They are amazing and I know everyone who has worked there would agree.

Cons

FareHarbor, where to start? It has all of the corporate politics of a larger corporation mixed with a lack of resources and direction of a start-up. Win, win right? FareHarbor would like you to drink the kool-aide, but they are too cheap to buy it so you will have to bring your own. Next, a few months back we participated in “conversion quarter” or as I like to call it - “searching for money in the couch cushions”. This is where we “optimized” clients websites and dashboards without their permission in an attempt to increase our own revenue. All practices are purely derived from gut instinct instead of fact. Recently we were asked to stop taking home beers from the communal fridge, but what does it say about the financial state of your employees and the culture that you have created if they have to steal booze out of the fridge. Now onto management: The Directors and Upper Management aside from a few are completely incompetent and have absolutely so business being in their roles. On top of that they are also extremely unethical (but they learn that from the C-Suite). If FareHarbor wanted to turn itself around it would have hired leaders who actually knew how to run a business and had the practical skills to run the departments they are running.

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FareHarbor Response
6y
Thank you for taking the time to write about your experiences here - we certainly all believe in our product and our clients which is why we do have the most passionate and dedicated team around. We are always trying to stay flexible and creative with our projects and initiatives and will take your feedback into consideration as we continue to adapt to new challenges and opportunities. Setting our teams up for success is top of mind, and as we believe that starts from the top we have begun working on several initiatives that will allow for managers and leaders to be as highly prepared as possible to train and lead their teams to success. Thank you again for your feedback, and please do feel free to reach back out directly to us should you want to discuss anything in greater detail - you can contact the People Team by emailing hr.us@fareharbor.com. Best of luck with everything!

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• Supportive coworkers — The people are genuinely kind, collaborative, and willing to help each other. • Fast skill development — You gain experience quickly because you’re exposed to a wide range of tasks. • Global team exposure — Working with international teams strengthens communication and adaptability.

Cons

• Constant change — The company’s direction changes often, the long‑term vision feels unclear. • Limited support — Teams are expected to figure out new tools and processes with minimal guidance. • Unstable foundations — New initiatives roll out before they’re fully ready or documented. • Overpromising — Clients may be promised capabilities that aren’t fully ready, which creates pressure on delivery teams. • High workload — Lean staffing, be prepared to juggle more than one person’s workload. • Reactive environment — Work often centers around urgent issues instead of a stable roadmap. • Low pay — Compensation does not reflect the pace or level of responsibility.

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