Absolutely horrible. - Technical Support FareHarbor Employee Review

On Support you work 10 hours days in an unset schedule, every other team gets a set 9-5 (and you best not bother them a minute after 5!). Only on Support do you work holidays and weekends. Offices in other countries also don't work holidays and weekends, even on Support. So Denver is left picking up the pieces 24/7. Support is the lowest-paid team in the company and they are treated like it in terms of respect. All the grunt work and no inclusion in the rest of the company. We cannot go to client-facing events but are expected to solve tickets sent to us by less qualified employees on other teams who are paid a higher rate. Management does not hear you at all, you voice opinions and nothing ever comes of it, sometimes not even a verbal response. Upper management is so uninvolved it is useless to go to them. Every once in a while they post a completely unhelpful thought in Slack so you remember they are alive. Every team is miserable, you hear it all around. Everyone wants to quit but cannot find another job in the pandemic. They focus only on numbers and not quality, who cares what you give and do, if your numbers are low you are nothing. This does not motivate people to do better, it drives them to do worse. There is no consequence for those with low numbers other than a slap on the wrist either so what is the point in trying to hit your goals? Several multilingual employees with no additional pay for this knowledge. They are expected to help when needed and also work on English tickets. They are possibly more undervalued than the regular support agent. The raise structure is a joke. You can only get it annually and the average raise is 1% to 2%, which does not even cover inflation. Absolutely no room for growth. You are hired on being told this is a growing company with a lot of room for growth. That is a complete lie, even when you can move to another team (pre-COVID) you would be halted because of the lack of employees on Support. So they stifle their own employees because they cannot find people desperate enough to take this low of pay. There is a reason people only leave Support, nobody is clawing to join!